Refund Policy

Thank you for subscribing to Velqora, a service provided by FTFX Tech Solutions (OPC) Private Limited. We want you to be completely satisfied with our service.

1. Subscription Cancellations

You may cancel your subscription at any time. When you cancel, you will continue to have access to the service through the end of your current billing period. We do not provide refunds or credits for any partial-month subscription periods or unused services.

2. Refund Eligibility

Because we offer a free Starter tier for users to test the platform before upgrading, we generally do not offer refunds for our Professional or Premium tiers once a charge has been processed.

Exceptions may be made in the following circumstances:

• Duplicate charges due to technical errors.
• Unauthorized charges made fraudulently (subject to verification).
• Service outages lasting more than 48 consecutive hours.

3. Requesting a Refund

If you believe you are eligible for a refund under the exceptions listed above, please contact our support team at support@Velqora.com within 7 days of the disputed charge. Please include your account email, the date of the charge, and the reason for the request.

4. Processing Time

Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.